For general factsheets which you can download including CAB today, CAB history, CAB volunteering and CAB funding go to Citizens Advice service factsheets

Citizens Advice publishes general, issue based and policy/campaign publications. Most can be downloaded from this site, and some are also available to order.

Campaigns reports

General publications

All the following publications can be downloaded on this site.

• Citizens Advice service strategy 2008-2011

• Modern service, local solutions

• Citizens Advice service equality and diversity strategy

• Previous years' annual reports

Issue based publications

All the following publications can be downloaded from this site.

• What works - the Citizens Advice service in prisons and probation settings

• Challenging discrimination - research on Citizens Advice becoming a first point of contact for discrimination advice

• Financial skills for life - series of reports on our financial capability work

• Tax credit take-up resource pack - helping people access tax credits and manage their claims

• Out of the red: debt advice in the Citizens Advice service

• Supporting migrant workers in rural communities - a guide to Citizens Advice Bureaux initiatives

• Capital gains - building confidence through Financial Skills for Life

• Prescribing advice - improving health through CAB advice services

• Rhoi cyngor - gwella iechyd trwy wasanaethau cynghori CAB (Prescribing advice Welsh version)

• Justice matters - Citizens Advice service and publicly funded legal services

• Net gains - financial skills and the Citizens Advice service

• Key to all our futures - race equality and the Citizens Advice service

• Serious benefits - the success of CAB benefit take-up campaigns

• Bridging communities - social cohesion and racial equality in local communities

Policy/campaign publications

Many of our policy/campaign publications can be downloaded from this site and some are available to order.

• Search our database of over 200 policy/campaign publications