The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

• Our impact report

• Our service strategy 2008-2011

Introduction to the Citizens Advice service

Interested in the work of the Citizens Advice service? Download our publication.

Content includes:

• who we are and what we do
• about our advice services
• volunteering for us
• our campaigning
• how the service is funded

• Introduction to the Citizens Advice service ( 420kb)

• Cyflwyniad i wasanaeth Cyngor Ar Bopeth ( 440kb) (Welsh version)

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