Who are we and what do we do

The Citizens Advice service helps people to resolve their legal, money and other problems through information and advice, and by influencing policy makers.

Citizens Advice is an independent charity and membership organisation. There are 433 Citizens Advice Bureaux across England, Wales and Northern Ireland, all of which are also independent registered charities and members of Citizens Advice. Together, we are the Citizens Advice service, delivering information and advice through face-to-face, telephone and email services, and online via adviceguide.org.uk. We use clients’ experiences as evidence to inform policymakers and service providers about the impact of their policies both locally and nationally.

The aims of the Citizens Advice service are:

• to ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them, or through an inability to express their needs effectively
• to exercise a responsible influence on the development of social policies and services both locally and nationally.

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