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	Citizens Advice

	The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers. Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities. Our impact report Our service strategy 2008-2011

Home Campaigning for change Policy / campaign publications Evidence reports and briefingsConsumer and debt

Consumer and debt

Citizens Advice regularly publishes evidence reports and briefings of CAB clients' problems. We use this evidence to campaign for changes in policies and services.

Consumer and debt problems have been increasing dramatically in recent years and these are now the largest area of problems dealt with by Citizens Advice Bureaux - over 2 million new consumer and debt problems in 2007/08.

Related Citizens Advice service work

Net gains - financial skills and the Citizens Advice service

Capital gains - building confidence through Financial Skills for Life

Title	Description	Date
With a little help from my friends	Citizens Advice report on how advisers, creditors and debt collectors can work together to help peop...	04-11-2008
This is child poverty	Citizens Advice report on the experiences of parents struggling to make ends meet.	24-09-2008
Set up to fail	Citizens Advice evidence report of mortgage and secured loan arrears.	12-12-2007
Out of pocket	CAB evidence on the impact of fee-charging cash machines.	19-07-2006
Deeper in Debt	Citizens Advice evidence briefing on the profile of CAB debt clients.	24-05-2006
Banking Benefits	Citizens Advice evidence report on payment of benefits into bank accounts.	24-01-2006
Can you cancel it? CAB/ECC clients’ experience of cancellation rights in consumer contracts	Citizens Advice briefing.	13-12-2005
Working with regulators: helping to deliver better regulation	Citizens Advice Briefing	22-09-2005
Protection racket	Citizens Advice evidence report on problems with payment protection insurance.	13-09-2005
Take it away	CAB evidence on the DWP third party deductions scheme and financial inclusion	16-03-2005

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Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux.
Charity registration number 279057, VAT number 726 0202 76, Company limited by guarantee. Registered number 1436945 England, Registered office: Myddelton House, 115-123 Pentonville Road, London, N1 9LZ.