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	Citizens Advice

	The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers. Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities. Our impact report Our service strategy 2008-2011

Home Campaigning for change Policy / campaign publications Evidence reports and briefingsBenefits and tax credits

Benefits and tax credits

Citizens Advice regularly publishes evidence reports and briefings of CAB clients' problems. We use this evidence to campaign for changes in policies and services.

Social security is the second largest problem area for Citizens Advice Bureaux dealt with more over 1.5 million new problems in 2007/08. Clients seek assistance with establishing eligibility, making benefit claims, chasing applications progress and appealing against decisions.

Related Citizens Advice service work

Serious benefits - CAB benefit take-up campaigns

Title	Description	Date
Barriers to work	Citizens Advice evidence briefing on lone parents and the challenges of working.	05-11-2008
Tax Credits client and adviser experience	Citizens Advice evidence briefing.	20-05-2008
Tax credits: The current picture	Citizens Advice evidence briefing.	09-10-2007
Not getting through	CAB evidence on the new system for claiming benefits from Jobcentre Plus.	19-07-2007
Single room rent - the case for abolition	Citizens Advice report	21-12-2006
Welfare Foods and Healthy Start	Citizens Advice briefing	08-12-2006
What the doctor ordered?	Citizens Advice briefing	02-03-2006
Banking Benefits	Citizens Advice report	26-01-2006
Tax Credits	Citizens Advice briefing to the Public Administration Committee	09-12-2005
Jobcentre Plus Customer Management System (CMS)	Citizens Advice memorandum to the Work and Pensions Committee	09-12-2005

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Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux.
Charity registration number 279057, VAT number 726 0202 76, Company limited by guarantee. Registered number 1436945 England, Registered office: Myddelton House, 115-123 Pentonville Road, London, N1 9LZ.