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	Citizens Advice

	The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers. Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities. Our impact report Our service strategy 2008-2011

Home Campaigning for change Policy / campaign publications Consultation responsesUtilities

Utilities

Citizens Advice regularly responds to consultations using examples of CAB clients' problems. We use this evidence to campaign for changes in policies and services.

In 2007/08 the Citizens Advice service dealt with 95,000 problems related to utilities. Fuel poverty affects one in five households and means that many people need advice with problems paying bills and avoiding disconnection in addition to associated problems of ill health and poor housing.

Title	Description	Date
Information on quality of customer service	Citizens Advice response to Ofcom	10-10-2008
Review of Alternative Dispute Resolution and Complaints Handling Procedures	Citizens Advice response to OFCOM	07-10-2008
Mobile phone-paid services and their marketing	Citizens Advice response to Phonepayplus	05-09-2008
OFGEM's proposed reporting framework for monitoring suppliers' social initiatives	Citizens Advice response to OFGEM	26-06-2008
The Saving Gateway: operating a national scheme	Citizens Advice Response	06-06-2008
Ofcom's review of additional charges (including non-direct debit charges and early termination charges)	Citizens Advice response to Ofcom	08-05-2008
OFGEM's Energy Supply Markets Probe	Citizens Advice response to OFGEM	08-05-2008
Protecting consumers from mis-selling of mobile telecommunications services	Citizens Advice to Ofcom	08-05-2008
Approval of Redress Schemes in the Energy Sector	Citizens Advice response to OFGEM	02-01-2008
'Complaint handling standards'	Citizens Advice response to OFGEM	02-01-2008

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Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux.
Charity registration number 279057, VAT number 726 0202 76, Company limited by guarantee. Registered number 1436945 England, Registered office: Myddelton House, 115-123 Pentonville Road, London, N1 9LZ.