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	Citizens Advice

	The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers. Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities. Our impact report Our service strategy 2008-2011

Home Campaigning for change Policy / campaign publications Consultation responsesBenefits and tax credits

Benefits and tax credits

Citizens Advice regularly responds to consultations using examples of CAB clients' problems. We use this evidence to campaign for changes in policies and services.

Social security is the second largest problem area for Citizens Advice Bureaux dealt with more over 1.5 million new problems in 2007/08. Clients seek assistance with establishing eligibility, making benefit claims, chasing applications progress and appealing against decisions.

Related Citizens Advice service work

Serious benefits - CAB benefit take-up campaigns

Title	Description	Date
No one written off: reforming welfare to reward responsibility	Citizens Advice to Welfare Reform Green Paper	03-11-2008
HM Revenue & Customs Charter Proposal	Citizens Advice response to HM Revenue & Customs	12-09-2008
Tax Credits: improving delivery and choice - a discussion paper	Citizens Advice response to HM Treasury	12-09-2008
Review of housing benefit for working age claimants	Citizens Advice response the Department of Work and Pensions	04-09-2008
Supplementary Memorandum - Treasury Select Committee Inquiry into Budget Measures and Low Income Households	Citizens Advice response to the Treasury Select Committee Inquiry	03-07-2008
The Treasury Select Committee Inquiry into Budget Measures and Low Income Households	Citizens Advice response to the Treasury Select Committee	03-07-2008
Transport Select Committee Inquiry into the blue badge (disabled parking) reform strategy	Citizens Advice response to the Transport Select Committee	03-07-2008
Proposals to introduce increased lone parent obligations from 24 November 2008	Citizens Advice response to the Social Security Advisory Committee	26-06-2008
Reducing the time period for claiming backdating of pension credit, housing benefit and council tax benefit	Citizens Advice response to Social Security Advisory Committee	22-05-2008
Improving Disability Employment Services: Helping people achieve their full potential	Citizens Advice response to the Department of Work and Pensions	16-05-2008

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Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux.
Charity registration number 279057, VAT number 726 0202 76, Company limited by guarantee. Registered number 1436945 England, Registered office: Myddelton House, 115-123 Pentonville Road, London, N1 9LZ.