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The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover

HomeAbout usOur Trustees


Our Trustees

        * New trustees appointed 2007

The Revd. Hilary Watkins

Revd. Hilary Watson, Chair of Citizens Advice
Chair
Hilary Watkins was attracted away from a career as a solicitor in 1978 by her interest in the aims and policies of Citizens Advice. She has been involved in the service for over 25 years as adviser, bureau manager, bureau trustee board member, Citizens Advice area officer and, for the past five years, as a member of the Citizens Advice Trustee Board. She was elected Deputy Chair in 2003 and Chair in 2004.

Hilary has also worked for the Health and Safety Executive, where she represented the UK in European negotiations and as an equal opportunities consultant in the Cabinet Office. She is also an Anglican priest in the west country.

In June 2008 Hilary was awarded an MBE "for voluntary service to the Citizens Advice Bureau and to the community in the South west".


Jonathan Tross

Jonathon Tross
Treasurer - Finance portfolio

Jonathan Tross was a career civil servant, working mainly on social policy issues. In the forerunners of DWP he dealt with the income related benefits and was in charge of the operational strategy and resource management at Board level. Brought in after its difficult start he spent two years as Chief Executive of the Children and Family Court Advisory and Support Service till August 2004.

He is currently working for the Local Government Association. He is Chair of Governors of a diverse 1700 strong girls' secondary school in Tooting. He is Chair of the Performance Review and Audit Committee.


Jane Mordue

Jane has worked within the Citizens Advice service since 2000 when she became Chairman of the Buckingham Winslow and District CAB. Her previous career included 15 years at the University of London, four years as Secretary General at the Law Society, as well as four years as Chair of Thames Valley Strategic Health Authority.

Jane is elected to the Trustee Board by CAB in the South East region, she is also Chair of the Regional Committee. Jane is Chief Executive of the Comparative Clinical Science Foundation which encourages the sharing of health research between doctors and veterinarians.


Joyce Catterick

Picture of Joyce Cattrick
North Region

Joyce Catterick has been active in the CAB for 22 years as volunteer adviser and as a bureau trustee board member. She has chaired the district wide service in Calderdale since its formation. Currently, Joyce chairs Calderdale Primary Care Trust.

In her role as a Citizens Advice Trustee, Joyce takes a specific interest in ICT and works with North Region committee in developing their role. She finds that the combination of volunteer and paid staff at all levels of the organisation provides a rich mix from which the aims and objectives of the service can be met.


Gillian Dawson

gillian dawson trustee south west region

South West region

Gillian Dawson has been involved in the Citizens Advice service since 1987. Her experience in it over the years is as Volunteer Adviser, Assistant Manager and Session Supervisor, Social Policy Co-ordinator, Employment Specialist, Tribunals Co-ordinator and Representative at both benefits and employment tribunals, founder and first Chair of Dorset Social Policy Group, Dorset representative to Regional Social Policy Co-ordinating Group and Regional Committee member.

Gillian now performs many of those roles and is on the Citizens Advice Equal Opportunities Committee and holds the trustee portfolio for influencing social policy. Outside the bureau she has been a Trustee of two different organisations in Dorset, one as Chair.


John Devine

John Devine's photo
NIACAB representative

John Devine is a journalist/commentator and former bureau chief in Northern Ireland for Independent News and Media of Dublin. Simultaneously for the past 13 years he as been the chair of the management committee of Bangor bureau in Co. Down, a member of the executive committee and the board of Citizens Advice in Northern Ireland.

A former president of the National Union of Journalists and hon. general treasurer, John was recently elected chair of the regional organisation in Northern Ireland and selected to represent it on the Trustee Board.


Chris Hailey Norris

Equal opportunities committee nominated

Chris Hailey Norris has worked in the Citizens Advice service since 1997 and is currently Director of York CAB, Chair of North Regional Committee and member of the Citizens Advice Equal Opportunities Committee.

Chris is passionate about raising awareness and putting into practice solid equal opportunities and anti discriminatory principles. This has been demonstrated in his voluntary and paid work within the HIV, sexual health, anti-poverty and disability movements. This work has included facilitating training events and conferences, developing policies and procedures, designing awareness materials, working with the media and chairing a wide range of committees and forums.

Chris has also been involved in developing a CD-rom to assist bureaux in implementing our equality and diversity FAIR strategy.


Beverley Higgs

Beverley began her career in News and current affairs production at London Weekend Television, and went on to become its Equal Opportunities Manager Since 2004, she has managed North Dorset Citizens Advice. She is also a serving magistrate on the bench of South Somerset.


Craig Lane

Craig is Operations Manager at Newport CAB, where he has worked for 11 years. Craig started in the Citizens Advice service as a volunteer. In his current role, Craig is responsible for delivery of a wide range of advice, casework and representation services.

Prior to joining the Citizens Advice service, Craig trained in accountancy and held a research post at the University of Glamorgan, Craig is chair of the Wales Social Policy Strategy Group and a member of the Court Board for South East Wales.

Craig has been appointed to the Trustee Board by the Equal Opportunities Committee.


Belinda Leathes

Belinda Leathes trustee for London Region

London region

Belinda Leathes is currently Deputy Chair of Merton CAB, having joined the service as a volunteer adviser in 1990. She became a member of their trustee board in 1999 and was Chair of Merton CAB from 2001 to 2005. Belinda has experience of both fundraising and organising events for a number of charities locally in Merton and has been on the Boards of an old people’s home, schools and on various fundraising committees.


David Livesey

David Livesey
East Region

David Livesey has been Chair of Cambridge and District Citizens Advice Bureau since September 2004. His other roles in the voluntary sector include his being a trustee of the Bedford Charity, and trustee and chairman of Vital Spark Forum, which is a professional skills broker for the charitable and not for profit sectors.

In his professional life, as an academic, he is Vice-Master and a Life Fellow of Emmanuel College, Cambridge as well as Secretary-General of the League of European Research Universities. Previously, from 1992 to 2003, he was the Secretary General of the Faculties at the University of Cambridge, i.e. the University's principal adviser on academic policy. He spent the year 2000 on secondment as the initiating Cambridge Director of the Cambridge-MIT Institute. Prior to that, he taught economics in the Cambridge Engineering Department as part of their Management Studies Group, out of which grew the Judge Institute of Management Studies.


Martin Mosley

Martin Mosley
Co-opted member

Martin Mosley worked for Barclays for 35 years before his retirement in 2006. During his varied career, Martin held a number of key posts including Operations Director for Wales, Deputy Managing Director of Barclays Life Assurance Company and Head of Service Development for Retail Banking. In his last role at the bank, as Consumer and Community Affairs Director, Martin was responsible for issues such as money advice, financial inclusion, corporate social responsibility, implementation of the Disability Discrimination Act and charitable support. He was also responsible for Barclays' financial support to the Citizens Advice service.

Martin was previously a Director of the Banking Ombudsman Scheme and at one stage was the last point before the Ombudsman for reviewing complaints.

Martin's voluntary involvements include school governor, membership of a City Livery Company, Director of the Employers Forum on Disability, and member of the Independent Advisory Group for the Russell Commission.


Gordon Pankhurst

Gordon Pankhurst's Picture
Wales Region

Gordon Pankhurst started at the bottom as a trainee Computer Programmer in the late 1960’s after joining GPO Telephones in London. He moved to Wales in 1978, when BT opened its Systems Development Unit in Cardiff. He survived privatisation in 1984 and subsequently became Deputy Head of the unit as it grew to some 500 people. In the 1990s as a member of the company’s Senior Management Group, he took on a UK wide role leading large scale Systems Development Programmes covering a range of Business functions from Sales and Marketing to Motor Transport Fleet Management.

After taking early retirement in 1998, he started at the bottom again as a trainee CAB Volunteer Advisor, became Volunteer rep at the Bureau Trustee Board, and later a Trustee. He joined the National Committee of Citizens Advice Cymru in 2001, and is currently a Trustee of Caerphilly County CAB.

His other interests include growing orchids, and fruit and vegetables.


Simi Ryatt

Simi trained as a solicitor, then joined the Citizens Advice service in 1993 as a volunteer adviser. She has since worked as an outreach worker, deputy manager, trainer, Bureau training support officer for London and is currently manager of Holborn CAB.

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