Inside a Citizens Advice Bureau

Inside a Citizens Advice Bureau

1. Welcome
2. Reception
3. Information
4. Waiting Room
5. Giving advice
6. Phone advice
7. Outreach advice
8. Campaigning for change
9. Trustees meeting
10. Training and support

• Trained volunteer advisers give information and advice to clients on a very wide range of queries and problems. They also provide practical help, for example by writing letters, making phone calls or negotiating on clients' behalf, representing clients at tribunals and carrying out specialist casework.
• The Citizens Advice service is increasingly using IT to improve services to clients. Our electronic information system is regularly updated and provides everything an adviser needs to know . Our Citizens Connect programme linked up the CAB network to increase access to e-government services for our clients.
• IT support volunteers help bureaux in a variety of different ways - by training or coaching bureau workers to use new IT systems, troubleshooting hardware and software problems, and developing and maintaining networks.

• Volunteer now