The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

• Our impact report

• Our service strategy 2008-2011

CAB volunteering

The Citizens Advice service helps people resolve their money, legal and other problems by providing free advice and by influencing policymakers. Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to continue providing this vital service to local communities.

CAB volunteering - the facts:

• there are over 20,000 volunteers in the Citizens Advice service and we could not provide our services without them
• the majority of our advisers are trained volunteers. Training is free and support is provided every step of the way
• every Citizens Advice Bureau has a trustee board of volunteer trustees responsible for the management of the bureau
• CAB volunteers also give their time as administrators, receptionists, providing IT support, marketing, interpreting, PR or fundraising skills
• over one-third of the volunteers who leave the service go on to full time education or employment
• we need around 5,000 new volunteer every year to continue to meet the needs of local communities
• the CAB certificate in generalist advice work is equivalent to NVQ level 3
• CAB volunteers get free training, ongoing support and expenses paid
• it takes about 250 hours of learning to become a fully competent CAB generalist adviser
• law students who train as CAB advisers can get up to six months off their solicitor training contracts.

More information

• For more on CAB volunteering see our volunteering section or call our volunteer hotline on 08451 264 264 (local rate).

• For information and advice online see www.adviceguide.org.uk

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