Citizens Connect - using technology to provide better services
Citizens Connect was an IT- led initiative that enabled Citizens Advice Bureaux to use new technologies to provide an even better service for clients, and a more efficient working environment for staff and volunteers.
Helping e-government work
The Government's aim to make its key services available electronically by 2005 was a major challenge for Citizens Advice Bureaux. To maintain our high levels of support and advice we needed to help shape, develop and then use e-government services. This was especially important for groups in the community who would not be able to access them themselves.
Citizens Connect objectives
The Government gave the Citizens Advice service a grant of £20 million to fund a two-year programme called Citizens Connect, which achieved the following:
- a virtual private network (VPN) infrastructure for all bureaux in England and Wales that will allow remote access, home visits and outreach sessions to take place
- a new, secure, electronic case recording and filing system called CASE, to enable advisers to record, find, update and convey client information to one another
- access to e-government services on behalf of clients - especially those unable to use them for themselves
- to utilise CASE and e-government services to capture hard data, and provide feedback to Government, and so increase the effectiveness of our social policy work.
More information
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