The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

• Our impact report

• Our service strategy 2008-2011

Tax credits - the tricky bits

Course outline

Struggling to find your way through the tax credits maze?  This course is for advisers with experience of the tax credits system who wish to increase their understanding of the difficult areas.

Learning objectives

By the end of the course you will be able to:

• recognise how separating couples and shared care of children can affect entitlement
• describe the ways in which tax credits interact with other benefits
• calculate hours of work for working tax credit
• explain tactics for challenging overpayment recovery

What have previous delegates said about this course?

"A complex area made interesting, well done."

"A very useful and worthwhile course - well presented - good and interesting presentation."

Dates and venues

Duration one day 10.00am to 4.00pm

Next step

• Book this course

• Check the price of this course

• Book this course in-house ( 100kb)

• Return to Welfare benefits courses

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