The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

• Our impact report

• Our service strategy 2008-2011

Lifetime events

Course outline

This course covers

• The difficulties arising from key lifetime event

• Identifying Benefits and Tax Credits

• Household, Work, New Children

• Incapacity, Disability, Bereavement and Retirement

Learning objectives

By the end of the course you will be able to:

• identify the 'life events' which may trigger entitlement to benefits

• identify benefits linked to main 'life events' such as birth, bereavement, gaining or losing employment

• understand the main rules of entitlement to these benefits

• find and explain the particular rules of entitlement as they relate to clients

• be aware of some of the potential difficulties with the claims process

Note:    This course is only available on an in-house basis. To book this course in-house please select the link below.

• Book this course in-house ( 84kb)

• Return to Welfare benefits courses

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