The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

• Our impact report

• Our service strategy 2008-2011

Housing benefits - the tricky bits

Course outline

This course explores problematic areas of housing benefit law and is suitable for advisers with experience of the benefits system.  With reference to legislation and case law, the course will help advisers to develop and refine skills required to successfully challenge housing benefit decisions.

Learning objectives

By the end of this course you will be able to:

• identify when benefit will be paid on two homes and during temporary absence from home
• describe arguments against refusal of claims under the REG 9 Housing Benefit Regulations liability questions
• identify arguments for non recovery of overpayments caused by official error
• describe the methods and process of challenging overpayment and recovery decisions
• identify arguments for good cause when applying to backdate Housing Benefit claims

Venues and dates

Duration one day 10.00am to 4.00pm

Next step

• Book this course

• Check the price of this course

• Book this course in-house ( 100kb)

• Return to Welfare benefits courses

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