The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

• Our impact report

• Our service strategy 2008-2011

Challenging decisions

Course outline

This course is suitable for advisers working with and assisting claimants to challenge benefit decisions. The course looks at various ways of challenging decisions to enable your clients to choose the most effective and appropriate options available.

This course will teach you:

• recognise whether a decision has been made
• differentiate between revision, supersession and appeal
• identify which decisions may be challenged
• identify which decisions may be challenged

Duration one day 10.00am to 4.00pm

Course dates and venues

Next step

• Book this course

• Check the price of this course

• Book this course in-house ( 100kb)

• Return to Welfare benefits courses

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