The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

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How to Handle Consumer Problems Effectively: Sale of Goods

This seminar will provide the training materials to enable you to deliver a two-hour in-house bureau training session to generalist workers on Sale of Goods legislation and practice

Seminar Summary

At the end of the seminar, participants will:be able to:

• Have gained confidence in dealing with queries surrounding Sale of Goods legislation and the consumer’s rights
• Be able to distinguish the various types of redress available, and how to approach the trader
• Be able to deliver in-house training on the subject
• Take away training aids (OHPs) and course materials including tutor notes which you can annotate during the seminar
• Have had the opportunity to ask questions/clarify issues around the course material

Who is it for?

We would recommend that the participant is the person who will be presenting the materials in-bureau.

The seminar will involve some pre-course work before attending the seminar to ensure that they are familiar with the existing Citizens Advice materials available to all advisers.

Half day seminar

Duration half day 10am – 1.30pm

Price    £60

How to book a place

• Email adviser.training@citizensadvice.org.uk
• Telephone 0113 389 5504

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