The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.
Training courses for advisers |
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Why should I choose Citizens Advice Specialist Support training?We offer a programme of training courses for advisers and specialist case workers in the areas of welfare benefits, and employment law. Our courses are open to all and you do not have to work or volunteer for a Citizens Advice Bureau to attend. Most of our courses carry Continuing Professional Development (CPD) hours. Our trainers are experts in their field and are staff from Citizens Advice Specialist Support providing a consultancy service to bureau advisers, training and other services. Checkout our advanced booking discount! If you are able to book three months (or more) in advance we can offer you a 10% discount on the total cost. Courses and datesFind full details of our courses and online booking via the links below:
More about our coursesWhat is Citizens Advice Specialist Support?Citizens Advice is the national membership organisation for Citizens Advice Bureaux in England and Wales. Specialist Support provides a consultancy service in welfare benefits, money advice, housing and employment law plus training and other support services from offices in Cardiff, Leeds and Wolverhampton. Online consultancyIf your agency gives advice on any of our specialist subject areas, you may be interested in obtaining our expert support and advice by subscribing to our online consultancy service.
What can your training courses offer me?This training programme is open to all advisers. We ensure that learning includes practical examples and case studies that are highly relevant and can be applied as soon as you return to your workplace. Our trainers are experts in their own fields as well as experts at developing others. We continually evaluate our tutors to ensure that they deliver training of a consistently high standard that is highly interactive, stimulating and enjoyable! Who are the courses for?Every year we train over 1000 solicitors, advisers and professionals from a wide range of organisations, many of whom tell us that they would recommend us to a colleague. Which course you attend will depend on your own experience and needs, and those of your staff and colleagues. If you would like more information about any of the courses please contact us on 0113 389 5504. Do you offer training 'in-house'?We are happy to provide training at your own venue on a date that is convenient for you. This can be a very economical way of arranging training. We will provide the tutor and all course materials and you do the rest! You could make further savings by sharing the costs with other organisations in your area. All courses are tailor-made to meet your training needs and start from as little as £750 per day.
Upon receipt of your completed proforma or email our training team will be in contact. Are your courses accredited?All of the courses listed in this brochure carry Continuing Professional Development (CPD) hours - 5 hours CPD for a one day course. For more information please see course details. What form does the training take?Unless specified, all our courses are one day courses. A typical training day starts at 10:00am and finishes at 4.30pm. Where are the training venues?Our training is mainly delivered from city centre venues in Leeds, Birmingham, Manchester, London, Liverpool and Cardiff. If you have any specific requirements please do let us know when you book. How much will my course cost?We have a range of charges depending on the type of course and the nature of your organisation. Fee information can be found alongside the course details on this website. If you can book three months (or more) in advance we can offer you a 10% discount on the total cost! How to booking a place
What if I need to cancel?Please let us know in writing (by letter, fax or email) if you need to cancel your place on a course. A £25 administrative fee will be charged for any cancelled places. If you wish to cancel your place on one course and book onto another, this will also incur a £25 administrative fee. We reserve the right to charge in full for course places cancelled with less than 14 working days notice. In these circumstances we would encourage you to send a colleague in your place. What if a course is cancelled?Please note that Citizens Advice reserves the right to cancel courses at short notice. In these circumstances we would offer a full refund of the course fees. We also reserve the right to change venues, trainers and the programme if necessary. You will be informed of any relevant changes to the advertised programme by letter. If you have a confirmed place on a course and that course has been cancelled, we will also attempt to contact you via telephone. Course brochuresTo book a place on one of the courses please use our online booking form. What do previous attendees of Adviser training courses say about your training?
Contact usFor more information about any of our courses contact us:
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